Job Description
GUEST SERVICES LEAD - Bergen County's Winter Wonderland at Van Saun Park
Sports Facilities Management, LLC
LOCATION: Paramus, NJ
DEPARTMENT: GUEST SERVICES
REPORTS TO: OPERATIONS DIRECTOR
STATUS: SEASONAL PART-TIME (NON-EXEMPT)
ABOUT THE COMPANY:
Bergen County's Winter Wonderland at Van Saun Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Paramus, NJ You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Bergen County's Winter Wonderland at Van Saun Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Guest Services Lead provides parkwide oversight on the execution of our "Guest First" service model and departmental training standards. The Guest Services Lead will also monitor and seek out stakeholder feedback to assist in evaluating the level of service we are providing.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
MINIMUM QUALIFICATIONS:
WORKING CONDITIONS AND PHYSICAL DEMANDS:
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