Guest Services Lead - Bergen County's Winter Wonderland at Van Saun Park Job at The Sports Facilities Companies, Paramus, NJ

ckNMUTIwMWNZam9IdjhObW5PSFFhZnY5
  • The Sports Facilities Companies
  • Paramus, NJ

Job Description

Job Description

Job Description

GUEST SERVICES LEAD - Bergen County's Winter Wonderland at Van Saun Park

Sports Facilities Management, LLC

LOCATION: Paramus, NJ

DEPARTMENT: GUEST SERVICES

REPORTS TO: OPERATIONS DIRECTOR

STATUS: SEASONAL PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Bergen County's Winter Wonderland at Van Saun Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Paramus, NJ You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Bergen County's Winter Wonderland at Van Saun Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Lead provides parkwide oversight on the execution of our "Guest First" service model and departmental training standards. The Guest Services Lead will also monitor and seek out stakeholder feedback to assist in evaluating the level of service we are providing.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Directly align with the venue's Mission Statement and Core Values
  • Provide feedback to department supervisors and managers on "Guest First" service model performance and consistency
  • Assist with departmental training standard compliance, in collaboration with the management team
  • Build impactful relationships with key park stakeholders that help improve the guest experience and team performance
  • Inspect facilities prior to and after events, providing a report to Operations Manager and the GM
  • Monitor and seek out feedback from members, park visitors, and clients
  • Serve as Manager on Duty as assigned
  • Additional duties as assigned by management

MINIMUM QUALIFICATIONS:

  • 5+ years of customer service experience
  • The ability to work in a fast-paced, diverse environment with a focus on customer services is essential
  • Candidate must be willing to nights, weekends, and holidays as necessary
  • Must be willing to work nights and weekends
  • Experience and knowledge in sports

WORKING CONDITIONS AND PHYSICAL DEMANDS:

  • Must be able to lift 30 pounds waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors
  • Facility has intermittent noise
  • Will be required to operate a computer

Job Posted by ApplicantPro

Job Tags

Seasonal work, Night shift, Weekend work,

Similar Jobs

Live Nation Entertainment

OVERNIGHT CLEANING STAFF Job at Live Nation Entertainment

 ...sanitize parking lots Sweep and mop floors and vacuum carpets Wash and sanitize toilets, sinks, and showers. Restock toilet...  ...collecting recycling and educating our fans about our efforts Power washing of sidewalks, patios, parking lots Utilization of industrial... 

Surge LLC

Order Puller/Driver Job at Surge LLC

 ...Order Puller/Driver Driver is responsible for transporting material in Non-DOT vehicle (ie, pickup truck or similar) to customers and picking up material from customers or vendors as needed. Follow company policies; safety and job-related procedures. Order puller is... 

MultiCare

Medical Assistant - Pediatric Urgent Care Job at MultiCare

 ...highest quality and safest place for children to receive care, where every child has a medical home and is supported by nationally recognized services...  ...Variable Position Summary The Certified Medical Assistant (MA-C) is an integral part of the Physician/Advanced... 

GFL Environmental

CDL Vacuum Truck Operator Job at GFL Environmental

 ...Vacuum Truck Operator The Vacuum Truck Operator will work with the Vacuum Truck Services team to provide exceptional service to our clients. Services provided include (but are not limited to): hydro excavating, confined space entry, spill cleanup, line flushing, power... 

Assured Nursing

Travel Dialysis Registered Nurse Job at Assured Nursing

 ...Job Description Assured Nursing is seeking a travel nurse RN Dialysis for a travel nursing job in Valentine, Nebraska. Job Description & Requirements ~ Specialty: Dialysis ~ Discipline: RN ~ Start Date: 12/29/2025~ Duration: 13 weeks ~36 hours per week...