Job Description

Customer Service Associate

Customer Service Associate Reports To: Direct Supervisor Location: Kearny, New Jersey

Company Overview: UNIQLO apparel comes from the Japanese values of simplicity, quality, and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building block of each individual's style. A perfect shirt that is always being made even more perfect. The simplest design hides the most thoughtful and modern details. The best in fit and fabric is made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives.

Position Overview: As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner while upholding the Uniqlo service philosophy.

Job Responsibilities:

• Interact with customers over voice and multiple written channels.
• Respond to queries related to products, services, processes, and policies.
• Handle and resolve complaints in accordance with established policies and procedures while maintaining Customer First Mindset.
• Assist customers with placing orders and navigating our e-commerce site.
• Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution.
• Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.
• Liaise with distribution centers to research disruption to order fulfillment or return process.
• Liaise with retail stores to resolve customer concerns related to the store experience.
• Responsible for maintaining a clean work area.
• Perform other related duties as assigned based on the need of the business.

Qualifications:

• High school diploma or equivalent
• Minimum six (6) months of customer service experience, retail or call center preferred
• Excellent interpersonal, active listening, and verbal and written communication skills
• Proficiency in Spanish preferred
• Ability to multitask while handling customers' inquiries with a professional manner and calm disposition
• Proficiency with computers, especially CRM software, and strong typing skills (35 WPM minimum)
• Strong time management, problem-solving, and decision-making skills
• Positive attitude and open to constructive criticism.
• Adaptability and accountability
• Regular, dependable attendance and punctuality are required

Hourly Rate: $19/hour

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

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