Digital Banking Platform Analyst Job at Bradesco Bank, Coral Gables, FL

cVMvUzFVNVJaVDhHc005cWxlTGFhZkw4Nmc9PQ==
  • Bradesco Bank
  • Coral Gables, FL

Job Description

Job Description

Only Candidates with US Work Authorization will be considered.

Job Summary:

This role is essential to optimize back and front-office workflows and enhance account servicing performance as we scale our digital banking platform. It directly supports our objectives to improve efficiency, maintain regulatory readiness, and elevate customer satisfaction.

Key Responsibilities:

  • Lead the design and documentation of scalable, automated operational processes
  • Own day-to-day customer account issues & activities
  • Collaborate cross-functionally with Product, Compliance, and Support to drive efficiency
  • Reduce friction in high-volume, high-risk workflows through proactive problem mapping

Qualifications & Requirements:

  • Bachelor’s degree in business administration, Communications, Finance, or related field (or equivalent experience)
  • 1+ years of experience in customer operations, relationship management, or client success within a digital banking, fintech, or financial services environment
  • Demonstrated track record managing customer accounts, resolving service issues, and delivering excellent client experience
  • Strong understanding of digital banking platforms and customer onboarding/servicing workflows
  • Familiarity with KYC/AML processes
  • Excellent written and verbal communication skills; ability to build rapport with customers and internal stakeholders
  • Proven ability to manage sensitive customer situations with empathy and efficiency

Language: English and Portuguese. Spanish a plus.

Bradesco Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Search for this job, NO EMPLOYMENT AGENCIES, HEAD HUNTERS, EXECUTIVE SEARCH FIRMS OR REPRESENTATIVE CALLS PLEASE.

Job Tags

Local area,

Similar Jobs

Humana

Network Operations Coordinator Job at Humana

 ...delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ? Equal Opportunity Employer It... 

University Health

Ambulatory Care Nurse (HONDO) Job at University Health

 ...POSITION SUMMARY/RESPONSIBILITIES Provides direct and indirect nursing care to patients in the Ambulatory and Hospital setting. Clinics located throughout San Antonio including Boerne, TX. Specialties range from preventative health to transplant services.... 

Physician Life Care Planning

Clinical Research Associate Job at Physician Life Care Planning

 ...Job Description Job Summary : Clinical Research Associates works under the direction of physician experts performing data research...  .... During this initial phase, the Apprentice provides research assistance on cases managed by senior staff members who carry higher... 

Goodwyn Mills Cawood LLC

Landscape Architect Job at Goodwyn Mills Cawood LLC

 ...privately-held, employee owned, architecture and engineering firms in the Southeast. GMC (Goodwyn Mills Cawood) is seeking a Landscape Architect to join our growing Huntsville, AL team. We are seeking a creative, self-motivated individual who thrives at critical... 

MASONICARE

Housekeeper Job at MASONICARE

 ...cleanliness in a senior living community by performing routine cleaning tasks such as dusting, mopping, vacuuming, and bed making. The...  ...HOUSEKEEPER Masonicare at Ashlar Village - Wallingford, CT Day Shift / 40hrs/wk This is a housekeeper position in a senior living...