Job Description

Chief Operating Officer (COO) for Microsoft focused Cybersecurity Firm

Agile IT is a Microsoftfocused consulting and managed services provider. We help organizations modernize and secure Microsoft 365, Azure, and GCC/GCCHigh environments and turn security and compliance into durable, repeatable outcomes for customers.

Our mission: CMMC for the DIB. We exist to help the Defense Industrial Base achieve and sustain CMMC compliance so the DoD supply chain can operate securely. The COO will convert this mission into scalable operations by:

• Building a repeatable, auditready operating model that maps CMMC (and NIST 800171/172) controls into daytoday managed services on Microsoft cloud platforms.
• Protecting CUI/FCI through standard runbooks, control monitoring, and evidence capture embedded in our tooling and delivery.
• Shortening timetoreadiness for assessments while maintaining continuous compliance (not pointintime).
• Enabling primes and subcontractors across the DIB with rightsized offerings that scale from advisory to fully managed compliance.

Were hiring a missiondriven, handson COO to lead endtoend service delivery, transform operations, and scale our CMMCcentric offerings for the DIB. You blend deep Microsoft consulting expertise with MSP/professionalservices leadership and a track record of operationalizing compliance at scale.

What Youll Do

• DIB/CMMC mission leadership
  • Own our CMMC program: readiness assessments, remediation roadmaps/POA&Ms, evidence automation, assessor coordination, and postassessment sustainment.
  • Translate CMMC/NIST controls into standardized delivery (runbooks, OLAs/SLAs, control owners, monitoring, reporting).
  • Drive platformled compliance: integrate evidence and control checks into RMM/PSA, Microsoft security tooling, and automation.

• Service operations & delivery
  • Lead Managed Services, Professional Services/Project Delivery, Customer Success Teams, and Operations.
  • Implement and mature ITIL processes (incident/problem/change), KPI dashboards, and continuousimprovement cadences.
  • Standardize Microsoftcentric offers (Azure, M365, GCC/GCCHigh, security) with clear scoping, pricing, and capacity models.

• Financial & growth ownership
  • Own services P&L; improve utilization, forecasting, and gross margins.
  • Align delivery capacity with pipeline; partner with Sales/Presales/Finance on pricing, SOW quality, and renewals.

• People & culture
  • Build and coach a hightrust, compliancefirst delivery organization (Service Managers, PMs, Technical Leads, TAMs).
  • Develop leaders; establish accountability and clarity of ownership for services and controls.

• Customer & partner engagement
  • Act as executive sponsor for strategic DIB accounts; lead major escalations.
  • Collaborate with primes, partners, and assessors to ensure smooth assessment and sustainment cycles.

What Success Looks Like (1218 Months)

• 100% evidence completeness for managed CMMC customers; 90% SLA attainment across services.
• Timetoauditready reduced by baseline percentage (set at start).
• Utilization and gross margin improved to targets while maintaining topquartile CSAT/NPS.
• Standardized CMMC service/product catalog with clear tiers and automation coverage.

Required Qualifications

• 10+ years in technology delivery; 5+ years senior operations leadership (VP/Head/COO) in an MSP or Microsoft partner environment.
• Deep, handson Microsoft expertise (Azure, Microsoft 365/Intune/Endpoint, Microsoft security stack); experience with GCC/GCCHigh or Azure Government strongly preferred.
• Demonstrated P&L ownership, capacity planning, utilization management, and margin optimization.
• Strong servicemanagement (ITIL) background; KPI design and operational cadence leadership.
• Understanding of MSP billing (PSA, Microsoft NCE) and automation platforms (RMM, API Integrators such as n8n, Rewst).
• Outstanding executive presence and escalation management with strategic customers.

Preferred

• Built or scaled a CMMCaligned managed service or compliance program.
• Proven CMMC experience delivering readiness, remediation, evidence management, and assessment preparation for DIB/DoD contractors.
• Experience with automation for compliance (evidence capture, monitoring, GRC tooling), RMM/PSA strategy, and runbook automation.
• Bachelors, MBA and/or relevant certifications (e.g., CMMC practitioner/assessor training, CISSP) preferred.

Compensation & Benefits

• Competitive executive compensation (base + performance bonus + potential equity).
• Comprehensive benefits (medical, retirement, PTO, professional development).
• Missiondriven work that directly strengthens the national security supply chain.

Note: This description reflects the essential responsibilities and qualifications for the COO role and is not intended to be allinclusive.

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