Job Description

At Amex GBT, we believe in the transformative power of travel and the positive impact it can have. Join our inspiring team and become part of an inclusive and collaborative environment where your contributions make a difference.

As a Travel Consultant, you will be an integral member of our expert remote team, delivering exceptional service to our corporate business clients. We take pride in our supportive culture, the innovative use of travel technology, and our commitment to internal promotions and career advancement. Many of our leaders in Traveler Care started in this role, showcasing our dedication to growth within the company.

Your Role

• Provide guidance and make travel arrangements for corporate clients, including both individuals and groups.
• Conduct detailed analysis and research on travel options, anticipating traveler needs to offer additional services proactively.
• Book complex domestic and international travel across air, ground, rail, and lodging.
• Utilize your expertise in Global Distribution Systems (GDS), specifically Sabre.
• Ensure compliance with client travel policies, service provider regulations, and industry requirements.
• Employ effective telephone service skills to address special customer requests.
• Foster a collaborative team environment by coaching, mentoring, and providing constructive feedback to enhance service levels.

We are excited to delve into specific responsibilities and key performance indicators during the interview process.

What We Seek

• Minimum of 3 years of experience in corporate travel, with knowledge across fares, ticketing, and accommodations for domestic and international travel.
• A passion for delivering excellent client service with a strong ability to anticipate client needs.
• Proficiency in GDS platforms, especially Sabre.
• Solid geographical knowledge.
• Exceptional customer service skills within a travel environment.
• Strong written and verbal communication skills.
• Meticulous attention to detail.
• Integrity in handling personal traveler information.
• A comprehensive understanding of the travel industry, particularly in business travel.
• Ability to resolve customer issues swiftly and independently when necessary.
• A team-oriented mindset with openness to receiving and providing feedback.

Availability

Please be prepared for a flexible work schedule, with shifts ranging from 8 AM to 10 PM EST, Monday through Friday.

Compensation

The national salary range for this position is between $39,200 and $72,800. Actual salaries will be determined based on the complexity of the role and the candidate's experience and skills.

This role is also eligible for a discretionary annual bonus based on individual and company performance.

For insights into our comprehensive benefits programs, please refer to our Benefits-at-a-Glance document.

Join #TeamGBT

At Amex GBT, we value a balanced work-life dynamic.

• Flexible benefits tailored to your needs start on your first day, offering health insurance, retirement plans, parental leave, and wellness resources.
• Travel perks allow you to access deals from major travel providers, including flights, hotels, and car rentals.
• Skill development is encouraged with access to over 20,000 online courses and priority for internal job openings.
• We champion Inclusion by fostering connections through global INclusion Groups that promote dialogue and awareness.
• And so much more!

We are committed to equal employment opportunities regardless of age, gender, race, religion, or any protected characteristic.

If you believe in our mission and feel you would be an excellent addition to our team, apply even if you don't meet every single requirement!

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