Job Description

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values proximity, teamwork, diversity, excellence our 850 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore.

Overview

We are seeking a Support Analyst with strong expertise in Summit (or equivalent risk-booking platforms such as Calypso, Murex, Kondor , etc.) to join our Front-to-Back technology support team. The consultant will provide functional and technical support across Fixed Income trading activities , supporting users from Front Office, Middle Office, Back Office, and Risk , and ensuring stability of the Summit environment and its connected batches.

Given the rarity of strong Summit profiles on the market, we are open to considering candidates with proven experience on similar trade capture / risk-booking systems within Fixed Income.

Key Responsibilities

• Provide daily functional and technical support to Summit (or equivalent system) users across FO, MO, BO, and Risk.
• Troubleshoot and resolve incidents related to trade capture, pricing, risk metrics, settlements, and static data.
• Monitor, investigate, and remediate issues in overnight batches , or escalate to dedicated teams when required.
• Liaise with development, infrastructure, interfaces, and vendor teams to ensure timely resolution of production issues.
• Communicate clearly and proactively with users regarding incidents, impacts, and fixes.
• Participate in small enhancements, configuration changes, regression tests, and release management.
• Contribute to the continuous improvement of support processes, knowledge base creation, and documentation.
• Ensure alignment with internal controls, compliance standards, and operational risk guidelines.

Required Skills & Experience

Essential

• Strong expertise in Summit , or equivalent experience on similar systems such as Calypso, Murex, Kondor , especially for Fixed Income products.
• Good understanding of FO-to-Back trade lifecycle for Rates, Credit, Bonds, IRD, FX swaps, and related products.
• Experience working in a Front Office or Production Support environment.
• Solid investigation and analytical skills, including the ability to trace issues across multiple systems.
• Hands-on experience with batches, overnight processes, and job monitoring .
• Ability to communicate effectively with traders, sales, MO/BO users, and technical teams.
• Experience writing incident reports, escalation summaries, and technical documentation.

Technical Skills (Nice to Have)

• SQL (for data investigation and troubleshooting).
• Basic scripting (Python, Unix shell, PowerShell).
• Knowledge of messaging/interface technologies (MQ, Kafka, XML, FpML, etc.).
• Familiarity with ITIL processes: incident, problem, and change management.

Profile

• 510 years of experience in Capital Markets support roles.
• Strong ownership mentality and ability to lead investigations end-to-end.
• Comfortable working in a fast-paced trading environment.
• Team-oriented, proactive, and able to handle multiple priorities.

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