Job Description

✨Customer CARE Specialist (Bilingual – Spanish Required)

Yadkinville, NC 

⏰ Tuesday–Saturday, 9am–6pm

Hybrid: Work from home Friday & Saturday 

Are you passionate about helping people, solving problems, and creating exceptional customer experiences? Zirrus is seeking a Bilingual Customer CARE Specialist who brings empathy, accuracy, and a commitment to excellent service—while embodying our CARE values: Communication, Accountability, Responsiveness, and Empathy.

If you speak fluent Spanish and English, enjoy fast-paced problem-solving, and love making a meaningful impact, this role is for you.

👏Premium Benefits Package

• Medical Benefits — $0 Deductible & $0 Copay
• 401(k) with up to 9% Company Contribution
• Competitive compensation
• Leadership impact across the organization
• A culture that values innovation, collaboration, and continuous improvement

What You’ll Do

As a Customer CARE Specialist, you will:

• Deliver outstanding customer support via phone, chat, and email
• Assist customers with billing questions, payments, account updates, and service inquiries
• Use a one‑call resolution mindset to solve problems efficiently
• Clearly explain invoices, proration, fees, and policies
• Use bilingual communication skills to assist Spanish‑speaking customers
• Identify customer retention opportunities and apply effective save strategies
• Recommend appropriate products and services
• Document customer interactions in CRM and billing systems with accuracy
• Review mobile orders in the Mobile Review Queue
• Track projects and mobile-related activities in Monday.com
• Support team training and share customer trend insights
• Contribute to a positive, solutions‑focused team environment

📆Work Schedule

• Standard Schedule: Tuesday through Saturday, 9:00am–6:00pm
• Hybrid: Work from home on Friday and Saturday

🪄What You Bring

• Fluency in Spanish and English (required)
• Strong written and verbal communication skills
• Ability to actively listen and de-escalate situations
• Strong decision-making and problem-solving skills
• Ability to multitask in a fast-paced environment
• Experience with Microsoft Office and CRM/billing systems

Qualifications

• At least 6 months of customer service experience
• High school diploma required
• Ability to obtain and maintain NC Alarm Systems Licensing Board registration (includes fingerprinting and background check)

Why Join Zirrus?

You’ll be part of a company that values its people and the customers we serve. From community involvement to internal growth opportunities, we believe in building connections that last.

If you love helping others and want to be part of a company that truly CAREs—you’ll love it here.

Ready to Apply?

We’re excited to meet you. Apply today to join the Zirrus CARE team!

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