Job Description
Job Description
Job Description
Must Haves
- 3+ years experience in customer support role
- 1+ years experience with Payer Enrollment, and/or Credentialing
- Proficient in using GSuites tools including GSheets, GDocs, and GMail
- Able to communicate well with a wide variety of internal and external contacts at all levels of the organization
- Must be able to work collaboratively in a team-oriented environment and be able to foster good working relationships with others both within and outside the organization
Plusses:
- Extensive experience with website chat, and email support
- Payer Enrollment experience
Role Overview
We are seeking a highly skilled and experienced Customer Support Specialist to join our growing Customer Support team. As a Customer Support Specialist, you will be responsible for providing world-class customer support by resolving complex customer issues while collaborating internally to ensure our customers have the best experience possible.
Responsibilities:
- Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction.
- Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions.
- Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers.
- Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience.
Company Description
At Insight Global, we’re more than just a staffing agency — we’re a people-first solutions firm that believes in the power of connection. With a nationwide presence and a reputation built on trust, integrity, and results, we specialize in placing top-tier talent across healthcare, IT, education, engineering, and professional services.
Company Description
At Insight Global, we’re more than just a staffing agency — we’re a people-first solutions firm that believes in the power of connection. With a nationwide presence and a reputation built on trust, integrity, and results, we specialize in placing top-tier talent across healthcare, IT, education, engineering, and professional services.
Job Tags