Job Description

Regional Oncology/Hematology Clinic & Infusion Center Operations Manager RN

Summary

The Operations Manager RN oversees daily operations across multiple physician oncology clinics and hospital-based infusion centers. This leadership role ensures the delivery of high-quality, safe, and efficient oncology and hematology care. The manager leads administrative and clinical teams, supports strategic goals, and fosters a culture of excellence aligned with the client's mission.

Responsibilities

Clinic and Infusion Center Operations

• Manage staffing, scheduling, and patient flow to ensure safety and quality care
• Maintain and enforce clinic and hospital policies, procedures, and safety standards
• Conduct regular rounding with staff and physicians to communicate goals and gather feedback
• Monitor patient experience metrics and implement improvement plans
• Assess staffing needs and recommend adjustments to senior leadership
• Hire, onboard, and train clinic and infusion center staff

Staff Development and Supervision

• Define and evaluate core competencies for administrative and clinical staff
• Conduct annual performance evaluations; recognize excellence and address performance issues
• Evaluate nurse practitioners in collaboration with supervising physicians
• Host monthly meetings with administrative and clinical teams
• Ensure optimal staffing mix and team assignments based on appointment schedules and staff competencies
• Identify learning needs and implement development plans to retain high-performing staff

Interdisciplinary Collaboration

• Coordinate with other departments and physician offices to streamline patient care
• Ensure staff proficiency in EMR, accounting, and information systems; arrange training as needed
• Support business office functions including pre-authorizations, co-pay collection, and billing
• Resolve billing delays and collaborate with financial services on claim issues

Financial and Regulatory Oversight

• Oversee collection of patient demographic and payer data for accurate documentation and billing
• Develop and manage capital and operational budgets; monitor billing and collections
• Approve payroll and monitor time off, call-ins, and overtime
• Establish and track quality and performance indicators
• Ensure compliance with regulatory agencies including The Joint Commission, CLIA, OSHA, and HIPAA
• Maintain operational records and statistical data for reporting

Facilities and Vendor Management

• Direct materials management and supply ordering using preferred vendors
• Collaborate with contractors, vendors, and maintenance teams
• Participate in interdisciplinary committees and meetings

Professionalism and Growth

• Stay current on oncology care trends and patient needs
• Model exceptional customer service and handle inquiries and complaints professionally
• Promote professional development through education, workshops, and organizational involvement
• Travel locally as required
• Perform other duties as assigned

Education

• Bachelors degree or equivalent in healthcare management, business, or related field highly preferred

Experience

• Three (3) years experience in related health field, preferably in an oncology practice setting. Two (2) years of leadership/managerial experience in a multi-physician practice(s). Familiarity with state and federal regulations for health information and privacy issues required

Licensure and Certification

• Current Tennessee RN license required
• Certified Oncology Nurse strongly preferred
• Valid Tennessee Class D drivers license and minimum insurance coverage required

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