Job Description

Job Description

Job Description

OVERVIEW:

The Patient Communication Specialist II (PCS II) is responsible for making outbound calls and receiving inbound calls, messages and chats regarding topics that include but are not limited to explaining billing statements, collecting past due balances, and setting up payment arrangements.

ESSENTIAL FUNCTIONS :

• Uses an automated dialer to make outbound calls to existing patients with the intent to collect payment on past due balances and negotiate payment arrangements.
• Investigates and resolves patient questions regarding the amount owed to the business and explains all payment options available.
• Overcomes objections to payment collections and assists patients in developing a mutually agreed upon plan for account settlement.
• Makes outbound calls to confirm medical and eligibility appointments. 
• Receives inbound calls to assist new patients with registering as a new patient, scheduling/rescheduling, and canceling appointments as requested
• Ensures calls from outside Clinics/Doctor’s offices reach the correct department for call resolution.
• Responds to escalated/priority calls, questions, and inquiries.
• Maintains regular and predictable attendance and adheres to daily schedule 
• Performs other duties as assigned.

POSITION REQUIREMENTS:

Minimum Qualification s

• 1+ years of call Center experience.
• High school diploma or general education degree (GED).

Preferred Qualifications:

• 1+ year experience using various call center software such as Customer Relationship Management (CRM) or Telephony systems.
• 6+ months of experience in collections or a related financial field.
• Bilingual in both English and Spanish.

As a member of the Mountain Park team, you will have the opportunity to help our community thrive by improving the health of those around you. You’ll work in a supportive environment where you and your coworkers make a difference daily. That’s because how we connect translates to the care we provide our patients. We value professional and personal goals, work/life balance, and family. We are committed to creating a positive work environment and providing our employees with the support and experience to grow and be successful.

Company Description

As a member of the Mountain Park team, you will have the opportunity to help our community thrive by improving the health of those around you. You’ll work in a supportive environment where you and your coworkers make a difference daily. That’s because how we connect translates to the care we provide our patients. We value professional and personal goals, work/life balance, and family. We are committed to creating a positive work environment and providing our employees with the support and experience to grow and be successful.

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