Job Description

Pay: $65,000.00 - $95,000.00 per year

Most office jobs feel like just that — an office job. But as the Office Manager at Phantom Restoration, you’re doing something bigger: you’re the first voice people hear when their home is damaged by water, leaks, or unexpected disasters. You bring clarity, confidence, and organization to chaotic moments — and you get paid well to do it.

This isn’t mindless data entry or sitting quietly behind a desk. This is high-impact, fast-moving work where every call matters, every customer counts, and your ability to stay organized keeps the entire company running smoothly.

What You’ll Actually Do:

• Answer inbound calls and be the calm, confident voice customers need
• Complete job intake accurately and gather essential information
• Schedule technicians and coordinate job timelines
• Communicate with customers, insurance adjusters, and team members
• Maintain clean, complete digital job files and required documentation
• Follow up on invoices, send reminders, and assist with collections
• Keep the office organized, efficient, and operating like a machine
• Support management with updates, communication, and problem-solving

You’ll Be a Great Fit If You:

✅ Communicate clearly and professionally

✅ Stay organized and keep information clean and accurate

✅ Can multitask without losing focus

✅ Are confident following up on unpaid invoices

✅ Show up on time and take ownership of your work

✅ Stay calm when customers are stressed

✅ Are a natural problem-solver who likes to keep things moving

✅ Want long-term growth and responsibility

Bonus Points For:

⭐ Experience in restoration, insurance, or property management

⭐ Collections, billing, or administrative experience

⭐ Comfort learning new software and systems

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