Job Description
Pay: From $50,000.00 per year
Job description:
Primary Purpose:
The North Sails Office Manager is responsible for day-to-day office operations of our Sales and Service office (sail loft), as well as performing various company-wide administrative functions. The Office Manager role is vital to our customer relations and both internal and external communication. Strong administrative, computer and communication skills are a must, as well as time management and the ability to multitask in a high energy environment.
Essential Duties and Responsibilities:
- Customer Service
- Answer telephones, direct calls to the appropriate person
- Provide accurate and thorough information to callers
- Be the face of North Sails by greeting customers and assisting with their needs
- Assist sales team and customers throughout the sail buying process
- Prepare sales related correspondence and documents
- Process all payments from customers
- Order follow up for sales team
- Order tracking/monitoring for sales team
- Provide sail service operational support
- Service Order data entry, invoicing and payment transactions
- Tag incoming sails with customer information
- Enter service orders for customers and locate sails in the loft for customers
- Work with Service Manager to meet customer needs
- General office management
- Enter and maintain sales and service records into accounting software
- Receive and sort mail/deliveries
- Monitor and maintain office equipment
- Control inventory relevant to office area
- Complete local account functions, invoice service work, accounts receivable, and accounts payable
- Liaison between H.R. Department and individual loft
- Regular and predictable physical presence and attendance at the worksite is required to interact with team members
- Perform related duties or responsibilities, as assigned or requested
Qualification Requirements:
- Ability to work independently, self-motivated and a learning mindset
- Professional written & verbal communication skills
- Excellent time management skills
- Excellent computer skills and working knowledge GSuite, and ERP systems
- Strong organizational and problem-solving skills
- Ability to maintain confidentiality in handling customers and personnel matters
- Sailing background or comparable outdoor lifestyle is desirable
- Must be able to lift up to 25lbs
Job Tags
Work at office, Local area,