Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Internal Communications Manager

We are looking for an Internal Communications Manager to join the Internal Communications team within our Marketing department. In this role, the Internal Communications Manager will will develop and execute strategic communication plans for enterprise-wide initiatives that engage diverse audiences across the company. Reporting to the Internal Communications Director, this position requires strong strategic thinking, independent judgment, executive-level partnership, and the ability to guide projects through varying levels of ambiguity to successful outcomes.

Job Responsibilities

• Partner with senior leadership and executives as a trusted communications consultant to develop and execute communication strategies for company-wide initiatives and strategic priorities, and priority divisional communications
• Write and edit high-stakes communications, including executive messages, company meeting content, senior leadership team presentations, strategic announcements, and priority divisional communications
• Apply strategic thinking to distill complex subjects into coherent and easy-to-understand language, independently teasing out main themes from supporting details
• Lead independent decision making to move communication projects forward and resolve challenges in dynamic and ambiguous environments
• Gather and analyze employee feedback through surveys and focus groups to inform data-driven communication strategies
• Manage multiple high-priority communication projects simultaneously across corporate and divisional audiences, ensuring deadlines are met with quality and accuracy
• Travel up to 5% annually to support key meetings and events as necessary
• Build and manage internal communications editorial calendar for corporate and priority divisional communications
• Drive alignment among key stakeholders and manage projects to meet critical deadlines
• Collaborate cross-functionally with internal teams to align communications with broader business objectives
• Support the planning and execution of strategic meetings and events
• Monitor and report on communication effectiveness metrics and recommend improvements
• Contribute to crisis communication planning and rapid response when needed

Typical Qualifications

• Bachelor’s degree in Communications, Public Relations, Journalism, or related field preferred
• 4+ years of direct experience in an internal or corporate communications role/function developing strategies and executing tactics, preferably in a healthcare, technology, or complex matrixed organization
• Experience partnering with senior-level stakeholders and serving as a communications consultant (3+ years preferred)
• Expert-level writing and editing skills tailored to diverse audiences
• Strong strategic thinking with the ability to translate complex business strategies into actionable communication plans
• Proven ability to independently manage projects through ambiguity and make judgment calls without a playbook
• Demonstrated experience gathering and applying employee feedback to communication strategies
• Ability to manage multiple projects with competing deadlines efficiently
• Sound judgment and discretion in handling confidential information
• Experience with SharePoint is a plus but not required
• Please submit writing samples along with application

Expected Compensation

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,   full-time. With consistent communication and digital collaboration tools, athenahealth   enables   employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  

Learn more about our culture and benefits here: athenahealth.com/careers

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