Job Description

User Experience Research Intern

Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

This position is fully remote/work from home. Join Lumen's Enterprise UX Design & Research Team as a User Experience Research Intern. You'll work alongside experienced researchers to learn how we plan, conduct, and analyze user research that helps shape intuitive and impactful digital experiences. This internship is a great opportunity to explore the field of UX research, build foundational skills, and contribute to real projects that improve how users interact with our products.

The main responsibilities include:

• Support research activities across Lumen's Product & Marketing teams
• Collaborate with UX Designers, Product Managers, and Developers to understand how research informs design decisions
• Assist in conducting user researchincluding surveys, interviews, and usability testing
• Help analyze and summarize findings from research sessions
• Participate in team discussions to share insights and brainstorm design improvements
• Explore both qualitative and quantitative methods to understand user behavior and needs.

What we look for in a candidate:

• Program eligibility is contingent on the candidate's commitment of the entire 10-week program. No exceptions will be made.
• Required qualification:
• Enrolled at a 4-year accredited college or university, rising senior level education status at the start of the internship.
• Graduating August 2026 May 2028.
• Preferred fields include but not limited to: Human-Computer Interaction, Psychology, Design, or a related field.
• Intern must be able to work 40 hours per week during the 10-week program (June 1 August 6, 2065).
• Proficiency and understanding of:
• Curious about how people interact with technology.
• Interested in learning how research improves user experiences.
• Comfortable asking questions and eager to grow your skills.
• A good communicator and team player.
• Familiar with basic UX concepts (through coursework, bootcamps, or self-study).
• Some exposure to UX research methods (e.g., through class projects or personal exploration).
• Experience with tools like Figma, Miro, or survey platforms is a plusbut not required.

Intern must be able to work 30-40 hours per week during the 10-week program (June August). Intern must have reliable transportation to/from work location (Lumen does not provide transportation to/from Lumen office locations). US Citizenship required.

Compensation: Internship compensation ranges depend on each individual's level of education, geographic location, and experience/qualifications aligned to the role. Hourly Based Pay Range: Min: $30/hour Max: $46/hour.

What to expect next: Once you complete and submit your application, you will be invited to take part in a virtual assessment. This on-demand assessment allows Lumen to better understand how your skills and experiences align to the internship role. You will receive a separate email invitation (please check your spam folder) within 6 hours of applying. To remain eligible for the summer internship program, be sure to finish the video interview within 5 business days of your application.

Application & Interview Timeline:

• October First round interviews with top, qualified candidates.
• November - Interview panel with work team.
• December - All summer 2025 offers will be extended by the end of the month.

Application Deadline: 11/01/2025

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