Franchise Hotel - Front Desk Agent Job at InterContinental Hotels Group, San Diego, CA

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  • InterContinental Hotels Group
  • San Diego, CA

Job Description

Overview

At Holiday Inn Express, were all about simple smart travel. We offer a straightforward, uncompromising and modern guest experience by providing more where it matters most to our guests. Express Start Breakfast? Included. Easy check-in? Check. All the essentials in a comfy room? Theyre all included with a great nights sleep. We focus on getting our guests more than ready. So were always ready. Are you?

Responsibilities


  • Kicking off truly memorable guest experiences with the warmest of welcomes
  • Acknowledging IHG Rewards Club members and returning guests in person or over the phone
  • Taking, managing, and receiving payments for guest bookings
  • Making the check-in and check-out process feel swift and seamless
  • Staying one step ahead of our guests needs to anticipate requests and offer tailored recommendations
  • Being our guests trusted contact helping with everything from bill issues to restaurant recommendations


Qualifications
  • Communication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Literate and tech-savvy - youll need a good grasp of reading, writing, basic math, and computer skills



Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and youll become part of our hotel family.

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