Job Description

Job Description

Job Description

Salary: 85,000 - 95,000 annually

General Function:
The Director of Clinical Support Services holds a senior leadership position within Neighborhood Health Association responsible for supporting the provision of high-quality, patient-centered
care while driving operational excellence, regulatory compliance, and strategic growth.

As the administrative and operational partner of the Chief Medical Officer (CMO), the director translates strategic vision into actionable plans. This role will focus on productivity, patient satisfaction, ensuring staff competencies, and maintaining up-to date clinical policies and procedures.

Duties and Responsibilities:
Provide strategic leadership and oversight for all health center operations, ensuring they
meet productivity target and high patient satisfaction scores.
Supervise the Manager of Clinical Support Services and other direct reports, fostering
effective management of clinical and support staff.
Partnership in hiring, onboarding, and performance evaluation processes of clinical and patient facing team members. , ensuring all staff are
credentialed, competent, and operating within their scope of practice.
Conduct regular training and competency assessments to maintain a skilled and
professional workforce.
Foster a culture of professionalism, confidentiality, and continuous improvement among
staff.

Regulatory Compliance and Quality Assurance
Ensure compliance with federal, state, and accreditation standards, including Patient Centered Medical Home (PCMH), The Joint Commission (TJC), infection control, and
other regulatory requirements.
Develop, implement, and revise clinical policies and procedures to maintain high
standards of care and operational efficiency.
Lead quality improvement initiatives, continuously assessing and optimizing clinic
workflows to enhance patient outcomes and operational performance.
Oversee adherence to Uniform Data System (UDS) reporting requirements,
recommending Ascertain compliance with federal health plan reporting mandates.
Monitor and facilitate quality monitoring activities, including infection control, incident
reports, and complaint tracking.

Strategic Planning and Growth
Serve as the operational colleague of the Chief Medical Officer, translating strategic vision into
actionable plans for growing the practice and expanding services.
Develop and implement strategies to increase new patient acquisition, enhance patient
satisfaction, and introduce innovative methods to attract and retain patients, such as
telehealth, community partnerships, or marketing initiatives.
Identify opportunities for new clinical sites, services, or programs (e.g., school-based
clinics) based on community needs and organizational goals.
Collaborate with leadership to streamline operations and align services with patient
needs, physician standards, and the agencys mission.

Budget and Resource Management
Develop and manage the clinical budget, monitoring expenditures and ensuring cost effective use of resources in compliance with purchasing procedures.
Ensure the availability of adequate supplies and functional equipment to support quality
patient care delivery.
Investigate and secure funding for new medical equipment or clinical initiatives as
needed.
Monitor costs related to durable medical equipment (DME), medical supplies, and
pharmacy services to align with budgetary and regulatory guidelines.

Community Engagement and Outreach
Represent the organization at community events, health fairs, and other functions as
directed by the Chief Medical Officer.
Develop and support internal structures and staffing to meet community health needs,
including partnerships with schools or other organizations.
Act as a liaison for community outreach efforts, promoting the health centers services
and building relationships with community stakeholders.

Reporting and Analysis
Oversee clinical data collection, analysis, and reporting to support grant development,
funding source audits, and regulatory compliance.
Review clinical statistics and reports, making data-driven recommendations for
operational changes to improve outcomes.
Actively participate in the organizations Quality Committee, attending meetings,
reporting findings, and contributing to quality improvement processes.
Present analyses and recommendations to senior leadership, including the Chief Medical
Officer and CEO.

Staff Development and Performance
Ensure all clinical staff complete required competencies and adhere to organizational
policies and protocols.
Work with managers to enforce corrective action when standards are not maintained,
ensuring consistent policy application.
Provide sufficient supervision and feedback to direct reports, evaluating skills and
performance to support professional growth.
Clearly communicate and reinforce the agencys mission, priorities, and goals to staff,
fostering alignment with organizational objectives.

Collaboration and Teamwork
Collaborate with medical, support, and administrative teams to provide a cohesive, team based approach to patient care.
Work closely with other leaders to streamline operations and ensure services align with
patient needs and physician standards.
Participate in medical and provider staff meetings to stay informed and contribute to
clinical decision-making.
Resolve conflicts and provide support to teams to ensure operational success.

Additional Duties
Perform other related duties as assigned by the Chief Medical Officer or executive
leadership.
Maintain professionalism and confidentiality in all interactions with staff, management,
and patients.
See problems, issues, and projects through to completion with attention to detail,
meeting required deadlines.

Key Skills and Qualifications
Leadership and Management: Strong ability to lead and supervise clinical and support
staff, with experience managing the Manager of Clinical Support Services or similar roles.
Regulatory Knowledge: In-depth understanding of PCMH, TJC, infection control, UDS
reporting, and other FQHC-related standards.
Strategic Thinking: Proven ability to translate vision into actionable plans, driving growth
and innovation in patient care delivery.
Analytical Skills: Proficiency in data analysis, clinical reporting, and quality improvement
methodologies.
Communication: Outstanding interpersonal and communication skills to engage with
staff, leadership, and community partners.
Financial Acumen: Experience developing and managing budgets, monitoring
expenditures, and securing funding.
Community Engagement: Ability to represent the organization and build partnerships to
support outreach and patient acquisition.

Skills and Qualifications:
Registered Nurse from an accredited school - Ohio Licensed RN (Required)
Experience in staff and program development (Preferred)
Three (3) years' experience in community health nursing (Preferred)
Four (4) years' experience in healthcare and clinical supervision/management (Required)
Experience in primary care clinical setting (Required)
Experience in compliance, regulatory, and quality improvement initiatives (PCMH, TJC,
NCQA, CPC, HEIDIS, etc.)
Ability to work independently
Computer literate (MS Word, XP, Excel, Power Point)
Excellent verbal and written skills, examples required
Ability to meet new challenges with flexibility and a positive attitude
Proactive in seeking solutions/problem-solving
Demonstrates initiative and ability to use sound judgment in the absence of specific
orders

Competitive salary and benefits package including:
PTO earned benefit of 20 days a year first year
11 paid holidays
Health Insurance (including high-deductible health savings plan)
Dental Insurance
Vision Insurance
Life Insurance
403(b) retirement plan (with employer match)
Employee Assistance Program
Cell phone data discounts
Any other community benefits
Full-time, exempt salary position. Monday through Friday no weekends or holidays.
To be considered for this position, you must provide your salary requirements.
We are a drug-free workplace and an Equal Opportunity Employer.

Who We Are:Neighborhood Health Association (NHA), a Federally Qualified Health Center
(FQHC), is the largest community health center system in Northwest Ohio with partnerships that
include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown
from a single location in 1969 to more than 13 medical and dental clinics throughout Lucas
County. Today we operate multiple health centers including pediatrics, adult medicine, dental
services, and health care for the homeless, womens health center, senior centers, and a fullservice pharmacy with lab services on site. For more than 50 years, NHA has placed a strong
focus on prevention and empowering individual responsibility in managing their health care and
overall well-being. Our services are acutely responsive to the needs of everyone throughout the
communities we serve, providing excellent care and the best health practices.

Our Mission: Through our exceptional health care services, we empower and educate, aggressively
working to eliminate health care inequities, while supporting personal responsibility for ones own
health regardless of the ability to pay

Apply Today!

Neighborhood Health Association is a drug-free workplace and an Equal Opportunity Employer.

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