Job Description
Job Summary Operate the Charleston MEDBASE Communications Center, handling requests for medical command for region 3/4, and dispatch and medical command of Health Net Aeromedical, and CAMC General Division Inpatient Transporters and all requests for arranging dispatch/transport of all patients into and out of CAMC.
Responsibilities • Provide optimum operation of the MEDBASE Communications Center.
• Establish verbal communication linkages and relay verbal communications to all appropriate patient care representatives.
• Maintain communications standards in accordance with medical transmission protocol and FCC regulations.
• Receive and relay requests for aeromedical transportation. Determine coordinates and effectively and accurately relay to air medical personnel for LZ location.
• Perform flight following and assure arrangement of landing zone areas for aeromedical transports.
• Recommend and communicate receiving facility by protocol to assure appropriate utilization of medical facilities.
• Assist in maintaining all forms and documentation for the communications center.
• Assist in maintaining the database for MEDBASE.
• Effectively and accurately communicate with EMS personnel, medical personnel and hospitals by receiving and verbally relaying vital patient care directives via radio or telephone communications equipment.
• Receive and accurately relay requests for ambulance transports for CAMC patients and referral hospitals transporting patients to CAMC.
• Receive and accurately relay requests for transport of patients in the General Division under the scope of the Patient Transport Services department.
• Coordinate the administration of EMS Region III/IV medical protocols.
• Arrange ambulance transportation for all CAMC patients needing ambulance transport.
Knowledge, Skills & Abilities Patient Group Knowledge (Only applies to positions with direct patient contact)
The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department's identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.
Competency Statement
Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.
Common Duties and Responsibilities
(Essential duties common to all positions)
1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.
Education • High School Diploma or GED (Required) Experience: 3 years recent paramedic experience, communication center experience, related field experience, or combination of field experience and call center experience or 5-7 years medical command
Credentials • EMT- Paramedic-State (Required)
Work Schedule: Varies
Status: Full Time Regular 1.0
Location: Northgate-400 Association Dr.
Location of Job: US:WV:Charleston
Talent Acquisition Specialist: Jamie L. Douglas jamie.douglas@vandaliahealth.org
Job Tags
Full time, Shift work,