Chat Agent Job at GSR Group, Atlanta, GA

ckNmUzBrNVlaRDREc01Ccm5PZlJidlg2NEE9PQ==
  • GSR Group
  • Atlanta, GA

Job Description

 

GSR Group proudly owns and operates Wingstop franchise locations, providing outstanding food and exceptional service to our guests. We’re expanding our support team to include a Live Chat Representative who will serve as the first point of contact for customers reaching out through our online platforms. This role is essential in ensuring a seamless and positive experience for every guest, whether they’re asking about menu items, orders, or employment opportunities.

Job Details

  • Job Title: Chat Agent
  • Job Type: Full-time
  • Job Category: Customer Service

Job Summary

We are seeking a reliable, articulate, and customer-focused Chat Agent to provide real-time support and assistance to clients through online chat platforms. The ideal candidate will possess strong communication and problem-solving skills, ensuring every interaction delivers a professional and satisfying customer experience. As a Chat Agent, you will represent the company’s voice, respond to inquiries, resolve issues, and provide accurate information promptly and efficiently.

Key Responsibilities:
  • Respond to customer inquiries via live chat, messaging platforms, or email in a timely and professional manner.

  • Provide accurate information about products, services, orders, or company policies.

  • Handle multiple chat sessions simultaneously while maintaining attention to detail and professionalism.

  • Identify customer needs, provide appropriate solutions, and ensure satisfaction with each interaction.

  • Escalate complex or unresolved issues to higher support levels or management as needed.

  • Maintain up-to-date knowledge of company offerings, promotions, and procedures.

  • Accurately document customer interactions, feedback, and resolutions within internal systems.

  • Collaborate with team members and departments to improve response processes and customer experience.

  • Meet or exceed established performance metrics, including response time, accuracy, and customer satisfaction scores.

  • Uphold company standards for tone, accuracy, and professionalism across all written communications.

Required Skills and Qualifications:
  • Excellent written communication skills and attention to grammar, spelling, and tone.

  • Strong problem-solving and critical-thinking abilities.

  • Ability to multitask and manage multiple chat sessions efficiently.

  • Customer-oriented mindset with patience and empathy.

  • Proficiency with computers, web browsers, and customer service software or CRM tools.

  • Ability to adapt quickly to new tools, systems, or procedures.

  • Prior experience in customer service, live chat, or online support is preferred but not required.

  • High school diploma or equivalent required; additional education or training in communication or business is a plus.

Work Environment:
  • Fully remote or hybrid depending on company structure.

  • Requires a quiet workspace, stable internet connection, and reliable computer.

  • Flexible schedules may be available to accommodate different time zones.

  • Paid training and onboarding provided for new hires.

Job Tags

Full time, Remote work, Flexible hours,

Similar Jobs

Staffing the Universe

Game Tester - Austin, TX Job at Staffing the Universe

 ...Game Tester Location Austin, TX Position type - Contract Rate DOE US Citizens and those authorized to work in the U.S are encouraged to apply. We are unable to sponsor at this time. Qualifications You are 18 years of age or older Possess a high school... 

QBE North America

Claims Adjuster-Crop Intern (Summer 2026) Job at QBE North America

 ...require travel throughout the state. The Opportunity As a Crop Claims Intern, youll participate in a ten-week observational program...  ...to introduce you to the core responsibilities of a crop claims adjuster. Through shadowing experienced adjusters, youll gain insight... 

Palmetto Corp

Loader Operator Job at Palmetto Corp

 ...submitting your application. We look forward to evaluating your application. Position Description Job Summary: An equipment operator performs the hands-on aspect of using equipment and applying mechanical skill sets to operate a variety of machinery. These... 

Seronda Network

Communications Coordinator Job at Seronda Network

Seronda Networks is Hiring: Communications Coordinator (On-Site Position)About Us: At Seronda Networks, we provide cutting-edge solutions and offer a work environment where you can grow professionally, collaborate with passionate team members, and have your contributions... 

Wegmans Food Markets

Production Team Member Job at Wegmans Food Markets

 ...and maintaining quality standards. The role requires adherence to safety and sanitation...  ...position offers part-time hours, competitive pay, benefits, and opportunities for career advancement...  ...# Health care benefits that provide a high level of coverage at a low cost to you #...