Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...Job Description RECRUITER Are you: # Searching for great life work balance? # Wanting to be rewarded for your ambition and results? # Looking for a challenge? # Frustrated with bureaucracy, ceilings on earnings or employers favoring tenure over ability?...
..., read, do arts and crafts, and similar activities in families' homes You value communication with parents and coworkers Youre... ...assignments Job Certifications: First Aid and CPR High School Diploma or GED Working Conditions and Requirements: Work...
...Job Description Overview: Waterway is now hiring Auto Detailers for our newest location in Lee's Summit ! Most part-time jobs are boring. But not at Waterway. As a Car Wash Associate, you dont just clean cars you get to be active while you work outside with...
Hiring: Part-time Research Study Personnel (Pay up to $790/wk.) Due to demand, we are now accepting applications for personnel to participate in our local in-person and nationwide remote research studies. Description This gig is perfect for those looking for temporary...
.... You Will~ Safely complete inbound and/or outbound warehouse tasks with strong attention to detail. For example, unloading,... ...auditing, picking and packing products~ Ensure products are shipped correctly to exceed customers' expectations for quality and...