Job Description:
Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
WHAT YOU NEED TO KNOW:
Recruit blood donors by telephone, schedule appointments, coordinate reminders and maintain records to increase the number of donors and blood products to meet the collections goals. Provide support, development and/or leadership guidance to all volunteers.
KEY RESPONSIBILITIES:
1. Contact by telephone current apheresis and/or whole blood donors to recruit for donation, following a process and appropriate script and escalating difficult calls to senior colleagues.
2. Schedule appointments to ensure maximum number of donors are scheduled each day.
3. Maintain daily production standard, including phone calls and appointments per hour.
4. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
5. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
6. Provide support, guided by senior colleagues, to help fixed site recruitment manager develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
Pay Rate: Starting rate $16.00-16.50 per hour (possibly more for areas with a higher cost of living).
Schedule: Tuesday, Wednesday, Thursday from 10:00 AM to 6:30 PM & Friday, Saturday from 9:00 AM to 5:50 PM Pacific Time.
Training: Must have the ability to work a flexible schedule for the first 4-6 weeks of training.
WHAT YOU NEED TO SUCCEED:
Education: High School or equivalent required.
Experience: 1 year of related experience preferred.
Management Experience: N/A
Skills & Abilities: Ability to work on a team. Computer experience, excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced environment is required.
Travel: N/A
WHAT WILL GIVE YOU THE COMPETITIVE EDGE:
Previous experience working in a call center.
BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
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